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Metaverse: what's this buzz all about? The metaverse is a narrative that sees the digital & physical dimensions converge: It's a new space where people can work, play, learn, and socialize. This trend is gaining traction in every industry because it truly has the potential to revolutionize the way we live and work. It can be relevant to every business by offering new opportunities to connect with customers, create immersive experiences, and enhance collaboration among employees. In this session, we will explore the metaverse in-depth, discussing its theoretical underpinnings, its practical applications, and clarifying its multiple interpretations. We will also address challenges and opportunities, while providing practical examples of businesses that leverage this emerging technology stay competitive and meet the evolving needs of their customers.